Contact Us
Real people answer these messages — not a bot, not a scripted queue. Whether you are deciding whether to subscribe, setting up a device, or sorting out a billing question, you will get a straight answer from someone who knows the service.
This is the best route for anything that is not urgent, and the only route for account or billing matters, since we can verify your order properly. We aim to respond quickly at any hour.
What to include so we can help faster
Support is much quicker when the first message already contains what we need. Depending on why you are writing:
Before you subscribe
- Which device you plan to watch on
- How many people would stream at the same time
- Any specific channels or leagues you need — we will confirm before you pay
Setup help
- Your device and the app you are using
- Whether you have your credentials yet
- Any error message, word for word
Something is buffering
- Which channel, and roughly what time it happened
- Whether the TV is on Wi-Fi or ethernet
- Whether other devices in the house were streaming at the same time
That last set matters more than people expect. The large majority of buffering reports turn out to be Wi-Fi reaching the TV rather than the service itself, and knowing the setup lets us skip straight to the real cause.
Billing or a refund
- The email address used to place the order
- Your order or transaction reference
- What you would like us to do
Refunds are covered by our 14-day money-back guarantee. Please write to us before opening a dispute with your bank — we can almost always resolve things faster directly.
Never send us these
We will never ask for your full card number, your CVV, your online banking login, or any password. If a message claiming to be from us asks for any of those, it is not us — please forward it to support@proiptv.ca so we can look into it.
Check here first
Many questions are already answered, and you will get an instant answer rather than waiting for a reply:
- FAQ — setup, devices, speeds, payment and content
- Free trial — how to test before you buy
- Refund Policy — the 14-day guarantee in full
- Terms and Conditions