ProIPTV Canada
Everything people ask us before and after subscribing — setup, devices, payment, and support. If your question isn’t answered here, email support@proiptv.ca and a real person will get back to you.
Getting started
Is there a free trial?
Yes. We offer a free trial so you can test the service on your own devices and internet connection before you pay anything. We recommend everyone starts here — it is the fastest way to confirm the service performs well on your setup.
How quickly is my account activated?
Activation is immediate. Once your payment is confirmed, your credentials are issued and you can start watching straight away.
Do you set the app up for me?
Yes, free of charge. Our team will install and activate your player app for you if you would rather not do it yourself. Just ask when you order.
Devices and apps
Which devices are supported?
Amazon Firestick and Fire TV, Android TV boxes, Android phones and tablets, Smart TVs, MAG boxes, Formuler boxes, iPhone and iPad, Windows PCs, and Mac. If it can run a standard IPTV player, it will almost certainly work.
Which apps can I use?
The service works with all major players, including TiviMate, IPTV Smarters, and Xtream-compatible players. You are free to use whichever you prefer.
How many devices can stream at once?
That depends on the plan you choose. Plans are available from one up to five simultaneous connections, and three devices is the most popular household setup. You can install the app on as many devices as you like — the limit applies only to how many stream at the same moment.
Quality and performance
What internet speed do I need?
As a guide: around 10 Mbps for HD, and 25 Mbps or more for smooth 4K. A stable connection matters more than a fast one — a wired ethernet connection will always outperform weak Wi-Fi.
Why would a stream buffer?
Most buffering traces back to the local connection rather than the server: weak Wi-Fi signal, an overloaded router, or an underpowered device. Our Anti-Freeze™ infrastructure is built to keep streams stable, and if you do hit a problem our support team will work through it with you.
Do I need a VPN?
Secure streaming access is built into the service, so you do not need to buy or configure a separate VPN app.
Content
What is included?
Every plan unlocks the same full service: 25,000+ live channels, 120,000+ movies and series, live sport in 4K, PPV events, an interactive TV guide, and catch-up. There are no content tiers — plans differ only by length and device count.
Are PPV events included?
Yes. Major pay-per-view events, including boxing, MMA, and wrestling nights, are included at no extra cost.
Can I request a specific film or series?
Yes. New titles are added daily, and if something you want is missing you can request it and we will look at adding it.
Payment and billing
How can I pay?
Card, PayPal, cryptocurrency, and bank transfer. All prices are shown in Canadian dollars.
Will I be billed automatically?
No. There are no contracts and no recurring billing. You pay once for your chosen term, and nothing is ever charged again unless you decide to renew yourself.
What if I’m not happy?
Every plan is covered by a 14-day money-back guarantee. Full details are in our Refund Policy.
Support
How do I get help?
Email support@proiptv.ca or reach us on the messaging channels shown on our site. You will always be speaking to a real person from our team, never a bot.